FAQ's

What are your opening times?

We are open Monday to Friday 9:00 am to 6:00 pm Saturday 10:00 am to 4:00 pm Sunday by appointment only



Can I Collect a Part?

Yes, of course. Just call us before setting of and your part will be ready to collect



Am I Safe Collecting my Part During the Pandemic

Yes, the reception door is always locked. Please call us on arrival, and we will greet you at the door.
Please ensure you are wearing a mask.
If you need to pay by card, you may step into the reception to use the contactless payment reader.
We sanitise all contact areas before customer collection.



What Payment Methods Do You Accept?

We accept Paypal and most major Debit or Credit cards using Sum Up Security Standards To protect your transactions from unauthorized access by third parties, SumUp operates in accordance with the highest card payment industry security standards:

  • PCI-DSS (Payment Card Industry Data Security Standard) is the highest data security standard used in the credit card industry concerning data transfer and data storage.
  • SSl (Secure Socket Layer) and TLS (Transport Layer Security) are ‘encryption protocols’ that protect data that is transmitted over the internet. We are using 256-bit encryption, the highest possible level currently available.
  • PGP (Pretty Good Privacy) is an international standard for secure personal data storage.
Mobile devices and secure payments SumUp payments are processed in accordance with the highest industry security standards. SumUp’s transaction process ensures that all data is encrypted and transferred to their secured payment server. In addition, SumUp never stores any sensitive data on mobile devices such as your smartphone, tablet, or the card reader..



How Do I Contact You?

Make an enquiry from a part request or contact us page alternatively call us on 01254 831119.



I Need a Replacement Engine, But Can't Find My Engine Code

Supply your VIN number to us when you call; or submit a part enquiry entering your VIN number. You can find your engine code on your V5, the white sticker in your service book or white sticker in the boot of your car.



I Need a Replacement Gearbox, but Can't Find My Gearbox Code

You can find the codes on the white information sticker, located in the front pages of your service booklet; The same sticker is also stuck in your vehicle's boot area under the carpet where your spare wheel is. Gearbox codes are commonly three digits, with some exceptions where they are just two.



How Do I Locate My Part Number?

All Volkswagen parts have a number stamped or stuck on them somewhere. The numbers are 9, 10, or 11 digits long in this format:

  • 1Q0 907 115
  • 1Q0 907 115 F
  • 1Q0 907 115 FH
Part numbers are essential as we use Volkswagen Software to identify your vehicle's correct part.



Are All Your Parts Genuine

Yes, all our parts are genuine unless stated otherwise.



What Is Your Return Policy?

Full details of our Return Policy can be found here